Following the re-opening of our services on Monday 10th August, we have been thrilled to welcome back so many of our customers see some familiar faces.
Over the last month we have been working hard to bring back more of our services whilst ensuring that we keep you, our other customers, and our staff safe.
Please find below an update on our services during this time.
Keeping You Safe
When you visit us, you are going to notice changes we have made to ensure we live up to our commitment to keep everyone safe. We are following guidance set out by UK Active to ensure the safety of our staff and customers.
- All sessions will need to be booked in advance
- A reduction in the number of users in the building
- Relocation of gyms and equipment
- Changes to our timetables and relocation of our classes
- Enhanced cleaning regimes as well as cleaning and sanitisation products provided
- Social distance and directional signage to follow as you move around our buildings
- You will be required to wear face coverings in our facilities. This doesn't include when taking part in a sport or exercise, but you will need to wear them whilst making your way around our centres to your activity.
- We encourage you to familiarise yourself with our full guidelines before we reopen
Which Services Are Now Open?
The following centres are now open;
- Regional Pool & Tennis Centre
- Geraint Thomas National Velodrome of Wales
- Newport Centre
- Active Living Centre
- Connect Centre (for our Alternative Education programme)
Before you join us, you will require a Newport Live card and need to book your session in advance. To book online or via our app, you will need to set up your online account. If you don’t have access to the internet, you can call us on 01633 656757.
For the latest information and guidelines on all of our sessions and activities, we recommend you read our FAQs.
Tennis Court Bookings are available via a booking only for a maximum of 4 people for 50 minutes.
Off-peak courts will be available from 6:45am and peak courts available from 4:45pm.
Members can book courts 8 days in advance and Pay & Play users 4 days in advance.
Lessons & Socials
Tennis lessons and socials have now returned from Tuesday 1st September.
Other programmes and accessible tennis sessions will return later in the month. 30-minute tennis court bookings and private lessons will not be available until further notice.
Gyms have re-opened at Active Living Centre, the Geraint Thomas National Velodrome of Wales, Newport Centre and our new gym at the Regional Pool & Tennis Centre.
Some gyms have been relocated into new spaces to ensure all equipment has been placed 2m apart.
Sessions at the gym will be available every hour and must be booked in advance. You will need to arrive, work out and leave the facility within your 1hour session.
Members can book the gym 8 days in advance and Pay & Play users 4 days in advance.
New Gym at the Regional Pool and Tennis Centre
We have introduced a new gym at the Regional Pool and Tennis Centre including Biocircuit – a brand new 30-minute workout tailored to you. The equipment adapts to your body and guides you as you progress.
Group Exercise Classes
Group exercise classes are available at Active Living Centre, Geraint Thomas National Velodrome of Wales, Newport Centre and the Regional Pool & Tennis Centre.
Some classes have been relocated into new spaces (including track centre) to ensure all customers can keep 2m apart. The floor will be marked with boxes for each customer to ensure your safety.
Classes must be booked in advance.
Members can book classes 8 days in advance and Pay & Play users 4 days in advance.
Unfortunately, due to changes to capacity in our pools and our timetables we are currently unable to offer Aqua classes. However, we hope to be able to introduce these soon.
From Thursday 10th September, Newport Live will begin bringing back a limited programme of Track Cycling for Stage 3 and 4 Accredited Riders. A Track Training session has been introduced on Thursday and Friday at 4.30pm for Stage 3 & 4 sprint and endurance riders to undertake group and solo efforts.
Children’s Cycling is due to return at a later date and details will be confirmed soon.
The City of Newport Swimming Club and swimming lessons have returned at the Regional Pool & Tennis Centre and at Active Living Centre.
Lane swimming is available at Active Living Centre and the Regional Pool & Tennis Centre. You need to book a lane relevant to your swimming speed as there will be no overtaking. Backstroke is not permitted. Sessions will be a maximum of 60 minutes of pool time to allow our staff to clean. You must be able to swim a length.
Free swimming is available for Over 60s at selected times found here.
Our family fun swim sessions are suitable for families with children under 8 looking to enjoy the pool, practice their swimming and have fun in a friendly, safe environment. Our weekday sessions are perfect for pre-schoolers!
Newport Centre pool is currently closed for maintenance. Newport Centre swimming lesson customers will be contacted regarding their lessons.
Tots activities are due to return at a later date and details will be confirmed soon.
Court hire is available for badminton, tennis and pickleball; we are unable to hire rackets and equipment for court hire so please remember to bring your own.
Other Bookings and Room Hire
We will be contacting all our regular bookings in the coming weeks, with a view to starting a second phase of opening in September 2020. For group bookings and club enquires please contact email@example.com
The café at the Regional Pool and Tennis Centre is now open with limited seating available.
Two hours free parking is available at Kingsway Centre Car Park for users of Newport Centre. Thanks to our partners Newport City Council.
The Riverfront Theatre & Arts Centre
Whilst our main theatre programme will not be going ahead, we are hopeful that The Riverfront Theatre & Arts Centre will reopen this Autumn as we look to introduce alternative ways to entertain people, including during the festive period, as well as to help you get creative and support your physical and mental wellbeing.
In the meantime, please follow our social media channels where we'll be sharing performances and other creative activities from other fantastic organisations for you to try.
We are currently experiencing a very high volume of calls and emails, so if you require more information, we recommend that you try our FAQs before you get in touch.
If you do need to contact the team, please email firstname.lastname@example.org or call 01633 656757.
Thank you for your support and patience during our re-opening. We look forward to seeing you very soon!